Last updated: 16/05/2025

At PixelCommerce, we are fully committed to delivering exceptional value and a professional experience for all our clients worldwide. Whether you’re purchasing a digital product, subscribing to one of our services, or requesting a custom website or SEO solution, this policy outlines how we process, deliver, and support your order from start to finish.

1. Digital Products

Our digital products include downloadable assets such as website templates, tools, resources, and marketing components designed to support business performance and online growth.

  • Delivery Method: All digital products are delivered via secure download links or directly through email after successful payment confirmation.
  • Fulfillment Time: Most products are delivered instantly. However, in some cases—such as licensing checks, manual configuration, or system delay—delivery may take up to 24 hours.
  • Access Instructions: Clear download instructions are provided immediately after purchase. Customers are responsible for saving and backing up their files after delivery.
  • File Loss Recovery: If a client loses access to a purchased product, they may contact us within 7 days to request a re-send. After this period, retrieval is not guaranteed.
  • Refunds: Digital product purchases are non-refundable once accessed or delivered, due to the nature of downloadable content. We strongly advise reading product descriptions carefully before placing an order.

2. Services

PixelCommerce offers a wide range of service-based solutions, including but not limited to:

  • Custom website development and design
  • SEO optimization and performance marketing
  • Marketing system integrations and consulting
  • Project Start: After full payment and receipt of all required client information (such as branding, content, or access credentials), we initiate your project within 24–48 business hours.
  • Delivery Timeframe: Depending on the scope and complexity, services are usually fulfilled within 3–10 business days. Complex projects may require additional time and will be communicated during onboarding.
  • Milestone Updates: You will receive regular updates at each stage of the project via email or a communication channel agreed upon (e.g., WhatsApp, Trello, Notion).
  • Client Feedback: You may be asked to approve certain stages before moving forward (e.g., initial design mockups, draft copy, or development preview).
  • Revisions: Service packages include a set number of revisions, which must be used within 7 days of delivery. Requests after this period may be billed additionally.
  • Cancellations: If you request a cancellation before work has started, a full or partial refund may be issued. If work has begun, we reserve the right to deduct fees based on the progress made.

3. Combined Packages

Some packages may include both a digital product and a related service (e.g., a website template plus setup). Fulfillment will be carried out in two stages:

  • Stage 1: Instant delivery of the digital product via email.
  • Stage 2: Service-based configuration or customization initiated after client onboarding and confirmation.

4. Client Responsibilities

To ensure smooth processing and timely delivery of all services and products, clients are expected to:

  • Provide accurate and complete billing, contact, and email information during checkout.
  • Respond promptly to onboarding forms, project questions, or requests for feedback.
  • Review the final delivery within the stated revision period to ensure timely changes if needed.

Delays caused by missing or incorrect information, unresponsiveness, or client-side inaction are not the responsibility of PixelCommerce.

5. Failed Deliveries

  • All digital product links and onboarding emails are sent to the email address provided during checkout.
  • In case of undelivered emails, clients must contact our support team within 3 days of purchase to request a resend.
  • We are not responsible for lost deliveries due to incorrectly entered email addresses or non-functional inboxes (e.g., full storage, spam filters).

6. Support & Communication

If you need help with your order, updates, service delivery, or product access, please don’t hesitate to reach out to our team. We are here to help.

For ongoing projects, communication will be maintained regularly throughout the fulfillment period.

7. Policy Agreement

By purchasing a product or service from PixelCommerce, you acknowledge and agree to this Fulfillment Policy as well as our:

This Fulfillment Policy is subject to updates without prior notice. Please check this page periodically for any changes that may affect your order.

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